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About computer dancing...

08/28/07

August 28, 2007

Permalink 04:49:04 pm, by krista
Categories: other slices of life

About computer dancing...

I thank you all for doing your computer dances for me... really very cool of you. I'm sorry to say I got another email this morning from the company I ordered my computer from: DELL (I was trying to be nice and not out them in a public forum, but I've had it at this point). And my computer is on backorder for another week. I cannot wait another week. I haven't been able to design in a month.

I even found this link where they talk about why the delays. Seems LOTS of folks are having them. Mine, I believe (since they refuse to actually TELL me when I call to ask), is related to the color I chose (spring green) and the LCD monitor. Soooooo, long story short, I think I'm going to go buy a Toshiba at a local store and cancel my Dell order later. Dell has just lost a long-time customer, and the person I spoke to in customer service didn't really seem to care too much.

What I don't understand is WHY they didn't put a moratorium on orders for certain products until they could get their backlog worked out. People are still ordering computers, completely unaware that it could take months to get them. That's just wrong to me. They mention halting production on their white finish, but what about the other colors that are delayed? And I'm sorry, but WHY can't they tell me if the projected ship date is reliable or not? The CS person I spoke to told me my computer was under construction, but the CS person I spoke to on 7/31 told me the exact same thing. I also never got the promised follow-up from the original calls I placed prior to calling today. So, I've had enough.

After I get the Toshiba tonight, I'm cancelling my Dell order. And I'm never ordering from them again. And I suggest you think long and hard before you order from them too. They've upset me in the past, and this was the last straw for me. And it looks like some of the folks commenting on the link I included above have been waiting a lot longer than I have.

Bye, Dell. It hasn't been so nice knowing you.

Of course, it's going to take me a lot of time to transfer all of my files (particularly with my crappy USB ports on my current computer) and load all of the new software in that I have to purchase AGAIN because most of what I have isn't Vista compatible. But I will be up and running soon, I hope.

Comments, Pingbacks:

Comment from: Lesli [Visitor] Email
So sorry about your computer! You could have had your Toshiba a month ago...so much for patience! I bought a computer for my Mom in Canada. It arrived quickly but part of the package was premium installation...and she had to wait weeks for that. I can totally relate to your frustration! Enjoy shopping...and cancelling your order!
PermalinkPermalink 08/28/07 @ 17:26
Comment from: Angi Smith [Visitor] Email
Krista,
I had same experience with Dell about 4 years ago. Might I suggest you try circuitcity.com and use special shipping? I just bought a new computer there and had it in two days.
PermalinkPermalink 08/28/07 @ 17:42
Good choice!!Toshiba is a much better computer.
PermalinkPermalink 08/29/07 @ 05:25
Comment from: Sharon [Visitor] Email
One word: Mac
:)
PermalinkPermalink 08/29/07 @ 09:34
Comment from: Melinda [Visitor] Email · http://myscrapcorner.blogspot.com/
I hope you get a new computer soon, whatever brand it turns out to be!
PermalinkPermalink 08/29/07 @ 17:09
Comment from: Chrystina/Lilaclady [Visitor] Email
I can understand your frustration, that is NOT the way to run a business. When we went shopping for our current computer almost 4 years ago, we were warned off Dell, so their reputation has long been bad, it surprises me that they are still in business with this track record...more power to you for not standing for it and cancelling your order and taking your business somewhere else...good luck with it and all the file transfers :-)
PermalinkPermalink 08/29/07 @ 17:15
Comment from: hyphen8 [Visitor] Email
Ouch, my sympathies on the computer troubles. Good luck with setting up the new machine..once you get it.
PermalinkPermalink 08/30/07 @ 03:43

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